At LiveSafe Security, we are dedicated to providing excellent customer service and fair return options. To ensure your satisfaction, we offer a 30-day product guarantee. If you are not completely satisfied with your new, unopened items, you can request a refund within 30 days of delivery, excluding shipping costs.
Return Process
Before returning any product, please obtain authorization by contacting us at support@livesafesecurity.com.
For incorrect or defective items due to our error, LiveSafe Security will cover the return shipping costs. Refunds are typically processed within 2-4 weeks, which includes the return shipping time, authorization check, and refund processing. Refunds will be issued via the original payment method.
If you received an incorrect or defective item and would like a replacement, we will cover the return shipping for the incorrect item and expedite shipping for the correct one.
Subscription Cancellations
Subscriptions require a 30-day notice for cancellation.
Electronic Deliveries
For electronic products, we will verify that the product/license key has not been activated or tampered with before processing your refund. Refunds for electronic purchases will be issued via the original payment method once verification is complete.
Restocking Fees
– Open License: A 15% restocking fee may apply on orders submitted to distribution.
– Retail Licenses: A 15% restocking fee may apply on fulfilled retail orders.
– Antivirus Products: A 25% restocking fee may apply on fulfilled antivirus orders.
– Microsoft Office 365: Non-refundable. We cannot return these keys to Microsoft, and a 30-day notice for cancellation is required.
Shipping Information
We can ship to nearly any address worldwide, though some restrictions may apply.
Estimated Delivery Times
– Ground: 1-2 days processing, 4-10 business days for delivery.
– Express Saver: 1-2 days processing, 2-3 business days for delivery.
– Standard Overnight: 1-2 days processing, 1 business day for delivery.
Please note that these are estimated times and may vary based on product availability.
Electronic Delivery
If you choose a product with electronic delivery, you will receive your product/license key via email on the same day your order is confirmed.
For assistance, please email us at support@livesafesecurity.com. Thank you for choosing LiveSafe Security!